Terms and Conditions

Introduction

By using this website you enter into a contractual relationship with Amazing Suite Srl, with registered office at Via Giovanni Dominici, 6, 00165 Roma, Italy, the company that owns and operates this website Amazingsuiterome.com (the “Website”). In this document, this company is jointly referred to as “Amazing Suite”, “we”, “us” and “our”.

The following Booking Conditions, together with all the information contained on this Website and the associated documentation, form the basis of your contract with us for all properties in all destinations. Please read them carefully as they set out our respective rights and obligations. Unless otherwise stated, all property bookings are subject to these Booking Conditions. In these Booking Conditions, “you” and “your” mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “Holiday” and “arrangements” mean the property booking made through us, while “arrival” means the start date of the arrangements.

Making your booking

You may initiate a booking by telephoning us directly, by sending an online request on/through our website, by e-mail, through an online portal where our properties are advertised, or through your travel agent. We will then record your options on our booking system and send you an e-mail. You will have the opportunity to confirm your options on your personal page by making the appropriate payment (see clause 2 below) by credit or debit card using our secure payment server, or by registering your intention to pay by bank transfer.

You may also initiate a booking using our online booking service. Online bookings are confirmed immediately during the booking process by credit or debit card using our secure payment server, and you will receive an automatic confirmation by e-mail. Please note that any changes or cancellations to online bookings will be subject to these Booking Conditions (see in particular clauses 6 and 7). For online bookings it is your responsibility to make sure that you have carefully read the description of the property and the area and that you have selected the property best suited to your needs. If you or anyone in your party has specific needs or requests, you must contact us before confirming your booking.

For all bookings, the party leader must be at least 18 years old at the time of booking and must be authorised to make the booking on the basis of these Booking Conditions by all persons in the party. The party leader is responsible for making all payments due to us. All communications will be sent to the party leader.

Once all appropriate payments have been received (see clause 2 below), we will confirm your holiday. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information appearing on this or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out.

Before arrival it is essential that you provide us with the details of all the persons in your party. This can be done by e-mail.

The use of the property, its spaces and its services is strictly reserved to the persons named on the apartment or room booking. Inviting other people (friends or external suppliers) to the property during your stay, even if they will not be sleeping at the property, is only possible with our prior written consent.

The cost of your holiday

The prices on our website are shown in euros. You may confirm your booking in euros. The price you will pay will be the price we agree with you at the time of booking and subsequently upon booking confirmation. This price will be calculated using the exchange rate shown on our website at that time and will be fixed at the time of booking confirmation. All payments (deposit and balance) must be made in the same currency confirmed at the time of booking.

The maximum occupancy of all our properties (which includes adults and children) is clearly stated on each property’s web page. Some properties may have prices for reduced occupancy depending on the period in which you wish to travel. The price payable will be calculated based on the size of your party and the travel dates at the time of confirmation. The maximum possible size of your party and the number of bedrooms available to you will be clearly stated on the confirmation invoice. If you wish to increase the size of your party and/or add additional bedrooms, please contact us. If the property can accommodate more people and/or has additional bedrooms, it may be possible to add them subject to payment of a supplement, where applicable. For further information please refer to clause 6. We reserve the right to increase or decrease prices at any time before your booking is confirmed.

Once the price of your chosen property (based on the composition of your party) and of any other services has been confirmed at the time of booking, it is guaranteed and will not be increased (unless an obvious error was made by us at the time of booking which we correct as soon as we become aware of it — in this very unusual situation, you will be given the option of cancelling your booking and receiving a full refund of all money you have paid, or of paying the correct price). If you wish to add people to your booking, this will count as a change to your booking; in this case please refer to clause 6.

Payment

In order to confirm your chosen property/ies, a deposit must be paid at the time of booking. Unless otherwise indicated, we require a credit card as a guarantee for the total cost of the booking (or full payment if booking within 30 days of arrival).

We accept the following payment methods: Credit cards: Visa, MasterCard, American Express; Debit cards: Maestro, MasterCard Debit, Visa Electron, Visa Debit. There is no additional charge for credit and debit cards. We also accept payments by bank transfer, for which you will be responsible for any charges incurred, or by PayPal transfer.

If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 7 below will apply. The invoice currency and the full fixed price of the booking in the chosen currency are set at the time of booking confirmation. The deposit and balance payments must both be paid in the same currency.

Your contract

A binding contract between you and us comes into existence as soon as payment is received.

We both agree that Italian law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Italian courts.

Insurance

We recommend that you and all members of your party take out adequate travel insurance before booking with us. What is adequate will depend on your particular needs, but we generally recommend that such a policy includes as a minimum cover for medical expenses, personal accident, repatriation in case of emergency, illness or accident, loss, theft of or damage to personal belongings or money, cancellation (including any cancellation charges) and liability for any sums (including legal expenses) which you may be required to pay in the event of loss of or damage to the booked property or its contents during your stay.

Please read the details of your policy carefully and take them with you on holiday. We do not check insurance policies and it is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

Changes by you

If you wish to make changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet such requests. For each change, we reserve the right to charge you € 30 plus any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. If you wish to increase the size of your party beyond the maximum occupancy of your booking, this will only be possible if the property you have chosen can accommodate the additional person(s). Where this is possible, a supplement will be payable. This will be in addition to the rental cost of the entire property as agreed with the owner, or a payment to increase the occupancy of the property where the original booking was based on a reduced occupancy rate.

If you wish to transfer your booking to someone else, the transfer must be made to a person or persons who accept our Booking Conditions and who satisfy all the requirements of the property in question. If in our reasonable opinion the property is not suitable for the person(s) to whom you wish to transfer the booking, we reserve the right to refuse to make the transfer. If these transfer conditions are not met, your booking will be treated as cancelled by you and you will have to pay our cancellation charges as shown in clause 7. If you wish to change the date of your booking, this will be treated as a cancellation of the original booking and a new booking will be created in which the change can be made. Cancellation charges will apply to the first booking.

Cancellation by you

Should it be necessary to cancel your booking after confirmation, the party leader must notify us immediately in writing. Your notice of cancellation will only take effect when it is confirmed by us in writing (which we will do as soon as possible). Cancellations must be communicated by e-mail or through the portal, in case you used a portal to make your booking. Cancellation charges are equal to the amount already paid for the booking, excluding any extra services and security deposit. In other words, all payments already made to us are non-refundable.

Depending on the reason for the cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned and, on request, we can provide a cancellation invoice.

Changes and cancellations by us

Occasionally, we have to make changes to and correct errors on the website both before and after bookings have been confirmed. Rarely, we may also have to cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Most changes are minor. Occasionally, we have to make a “significant change”. The following changes are likely to be significant: a change of property to one of a lower standard or involving a major change of location (for example to the other side of the island/region), the withdrawal or unavailability of an important facility at the property such as the swimming pool. Any change which is not significant will be treated as a minor change.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

• (a) (for significant changes) accepting the changed arrangements; or
• (b) booking an alternative property of a similar standard to that originally booked, if available (subject to the rest of this clause: if the chosen alternative is less expensive than the original one, we will refund the difference; if it is more expensive, we will ask you to pay the difference); or
• (c) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.

Please note that the above options are not available where the change made is a minor one. We will not pay any compensation for cancellation.

Very rarely, we may be forced by “force majeure” (see below) to change or terminate the contractual arrangements. This is extremely unlikely, but should this situation occur, we regret that we will be unable to make any refunds (unless we obtain refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

Force majeure

Except where otherwise expressly stated in these Booking Conditions, we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or where you otherwise suffer any damage, loss or expense of any nature, as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event or circumstance which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, volcanic eruptions, fire, flood, epidemics, closure, restriction or congestion of airports or airspace and all similar events or circumstances outside our control or the control of the supplier concerned.

Our liability

(1) We promise to use reasonable skill and care in making your booking and in selecting the properties, the property owners and any other suppliers we work with. We have no liability for the properties themselves or for any services provided by or on behalf of property owners or other suppliers, or for the acts or omissions of any property owner or other supplier or of any of their employees, agents, suppliers or subcontractors. Please note that it is your responsibility to show that we have failed to use reasonable skill and care in the selection of the relevant properties, owners or other suppliers if you wish to make a claim against us. Please also note that sub-clauses 10(2)-(6) below are subject to sub-clause 10(1) above.

(2) We will not be liable for any injury, illness, death, loss (for example loss of enjoyment or property), damage, expense, cost or other sum or claim of any description whatsoever which does not result from our failure to use reasonable skill and care in the selection of the properties, the property owners and any other suppliers we work with as set out above. By way of example and without limitation, we will not be liable for any claim arising from any of the following:

• (a) the fault of the person(s) affected or any member(s) of their party; or
• (b) the fault of a third party not connected with the provision of the contracted services which we could not have predicted or avoided; or
• (c) force majeure (see clause 8); or
• (d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

(3) We cannot accept responsibility for any services which we have not expressly agreed to provide. This includes, for example, any service or facility which any property owner or other supplier agrees to provide for you where the services or facilities are not advertised by us as part of your arrangements and we have not agreed to arrange them as part of our contract. Furthermore, irrespective of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out in clause 10(1) and we do not have any greater or different liability to you.

(4) We limit the maximum amount we may have to pay you for any claim or part of a claim which does not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned, or a lower limitation of liability applies to your claim under clause 10(5), the maximum amount we will have to pay you for such a non-personal-injury claim, if we are found liable to you on any basis, is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit from the contracted services. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is € 50 per person affected, as you are assumed to have taken out adequate insurance at the time of booking.

(5) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any claims, expenses or losses relating to any business (including without limitation self-employed loss of earnings).

Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative (if available) and the owner or manager/supplier of the service in question. Any verbal notification must be put in writing and sent by SMS or e-mail to our representative and the property owner or manager/supplier as soon as possible. Until we become aware of a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. It is not reasonable to take no action whilst on holiday but then to write a letter of complaint on your return. If, however, you remain dissatisfied after reporting any problem to us during your stay, you must write to us within 28 days of your return home giving your booking reference and full details of your complaint. We regret that we cannot accept any liability if you fail to notify the complaint or fail to claim entirely in accordance with this clause. If you do not follow the procedure set out above, we will have been deprived of the opportunity to investigate and rectify any complaint whilst you were on holiday, and this will affect the way we handle the complaint and may prejudice your rights under your contract.

Behaviour and damage

Before your arrival we will ask you to pay a security deposit, also by credit card as a guarantee; unless otherwise agreed, payment must be made 30 days before arrival. The amount of the security deposit varies depending on the property and is clearly indicated on our Website. The security deposit will be refunded within 7 days of departure, unless damage to the property is found.

When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known), unless covered by the security deposit, must be paid directly at the time to the property owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. In the event that damage is only discovered after your departure, we reserve the right to deduct the amount from your security deposit or to subsequently request full payment. If you fail to make payment when requested, you will be responsible for meeting any claims subsequently made against us (together with our full legal costs and those of the other party).

We expect all clients to comply with the house rules of the property, to have consideration for other people and to behave in a polite and respectful manner. If in our reasonable opinion or in the reasonable opinion of any other person in authority (for example a property owner or manager, or a member of our staff), you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. This includes threatening and inappropriate behaviour, whether verbal or physical, the use of offensive language and any action which we consider to represent a risk to our staff, the property owners/managers, other guests or anyone connected with your holiday. In this situation, the person(s) concerned will be required to leave the property and to cease using any other services. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. We and the owner/manager of the property concerned reserve the right to terminate your stay without prior notice if we or the owner/manager discover that the number of people (adults and children) staying at the property exceeds the number stated on the confirmation invoice and you have not obtained our prior written authorisation for this and have not paid any associated additional costs. In this situation, no refund will be made and we will have no further liability to you.

Commercial and/or editorial filming/photography is not permitted at our properties, unless prior written authorisation has been granted. In some cases specific conditions may apply.

Unless otherwise indicated, our properties are non-smoking properties. Smoking is prohibited inside the buildings; smoking is permitted outdoors, provided it does not cause harm or discomfort to third parties.

We do not accept parties (including hen/stag parties) at our properties.

Safety standards

It is the applicable laws and standards of the country in which the property is located that apply to the arrangements of your holiday, and not those of any other country. As a general rule, these laws and standards will not be the same as those of your home country and may sometimes be lower.

Health and safety

Many of our properties also have balconies and/or terraces, many of which are accessed via steep, narrow or uneven stairs and may feature changes in level and other hazards. These may not be suitable for people with reduced mobility. Please take particular care when using them and ensure that children are never left unsupervised and do not climb on railings or walls. We and the owner have no liability for any death or personal injury arising from the use of or in connection with the terraces, except to the extent that such liability cannot be excluded by law. Please also refer to clause 10 of our Booking Conditions. We and the property owner have no liability for any death or personal injury arising from failure to comply with the above requirements.

Special requests, medical conditions, disabilities and reduced mobility

If you have any special request, you must advise us at the time of booking and clearly note it on our website. Although we will endeavour to pass on any reasonable request to the owner or manager of the property concerned/other supplier, we regret we cannot guarantee any request unless it has been specifically confirmed in writing. Failure to meet any special request will not otherwise be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the property owner/manager/other supplier, or the inclusion of the special request on your confirmation invoice or any other documentation, is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain written confirmation that a special request will be complied with (where it is possible to do so) where it is important to you. We regret we cannot accept conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you, or any member of your party, have any medical condition, disability or reduced mobility which may affect any aspect of your holiday arrangements (or the booking process), you must inform us before confirming your booking so that we can advise you as to the suitability of your chosen property and otherwise assist you with the booking process. In any event, you must give us full details in writing at the time of booking or, where the condition, disability or reduced mobility develops or worsens only after booking, as soon as you become aware of it.

We are not medical experts. If you require medical treatment during your holiday, you may contact the local medical services for emergency care. The acceptance and cost of such treatment are your sole responsibility. Please bear in mind that doctors may only speak their mother tongue. Our local staff will be available to offer assistance and translation, if needed, but we are not responsible for any aspect of medical care provided during your holiday.

Passports, visas and health requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation will be borne by you. We regret we cannot accept any liability if you are refused entry onto any means of transport or into any country due to your failure to carry the correct documentation.

Website accuracy

Please note that the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of this information and these prices at the time of printing or publication, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

For online bookings it is your responsibility to ensure that you have carefully read the description of the property and the area and that you have selected the property best suited to your needs.

Please note that the photographs on our website are intended to give a general impression of the standard of the properties we feature. Some aspects of the property may have changed by the time you book, for example furniture may have been removed by the owner or the layout of the gardens may have been altered. We cannot accept any responsibility should this situation arise.

The above version of these Terms and Conditions is valid for all bookings made from June 1st, 2021.

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